Common Issues

We are constantly working on making the Loop experience better. If you are experiencing any issues, or you have any questions regarding your Loop app, please read our FAQ section carefully. If you can not find the answer you are looking for, feel free to Contact Us or email support@loopglobal.com

How can I become a network Loop partner?
Do you have customer support if I get an issue?
What do I do when I get to the EV station?
How can an EV driver set up an account?
How do I know if the charging station is compatible with my vehicle?
How can I charge my plug-in electric vehicle?
What if the Loop EV station doesn’t have a QR code?
How can you tell if a Loop charger is available to use?
How much does charging cost?
Do I need a subscription to use an EV charger?
How can I add a credit card or manage payment details?
How can I top up my balance?
How can I suggest new ideas and functionality for the Loop mobile app?
How do I delete my Loop app account?

Sections

+How can I become a network Loop partner?
+Do you have customer support if I get an issue?
+What do I do when I get to the EV station?
+How can an EV driver set up an account?
+How do I know if the charging station is compatible with my vehicle?
+How can I charge my plug-in electric vehicle?
+What if the Loop EV station doesn’t have a QR code?
+How can you tell if a Loop charger is available to use?
+How much does charging cost?
+Do I need a subscription to use an EV charger?
+How can I add a credit card or manage payment details?
+How can I top up my balance?
+How can I suggest new ideas and functionality for the Loop mobile app?
+How do I delete my Loop app account?