A. Information Collected through the Website.

We collect information when you use or interact with our Website. For example, we collect data when you access our content, read our emails, view our advertisements, apply for a job, contact sales, or ask our support team a question. We collect information that you actively provide to us, and we also automatically collect information through tracking technologies (described below).

The categories of information you may provide to us through the Website include:

• Contact Data, including your first and last name, email address, postal address, and phone number.
• Content, including content within any messages you send to us (such as when contacting sales or asking a question).
• Job Applicant Data, including your employment and education history, resume, and references as necessary to consider you for open positions.

You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.

The categories of information we automatically collect through the Website include:

• Website Use Data, including data about features you use, pages you visit, emails and advertisements you view, the time of day you browse, and your referring and exiting pages.
• Device Data, including data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address.
• Location Data, including non-precise location data (such as location derived from an IP address or data that indicates a city or postal code level).

The types of tracking technologies we use to automatically collect this information include:

• Cookies, which are small data files stored on your browser that save data about your visit. Cookies often include a unique identifier (e.g., cookie #123). We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our website and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, supporting security features, and bringing you advertising. Persistent cookies may remain on your device for extended periods of time, and expire on a set expiration date or when they are deleted manually. To learn more about cookies, please visit our Cookie Policy.
• Pixels (also known as web beacons), which is code embedded in a service that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a service that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser, or collect other information about your visit. Pixels are used for purposes similar to cookies.
• Device Fingerprinting, which is the process of analyzing and combining sets of data elements from your device’s browser, such as JavaScript objects and installed fonts, to create a “fingerprint” of your device and uniquely identify your browser and device.

For further details on how we use tracking technologies for analytics and advertising, and your rights and choices regarding them, see the “Analytics and Advertising” and “Your Rights and Choices” sections below.

B. Information Collected through the App.

We have built a simple and easy mobile app to allow drivers to find charging stations and charge their vehicles at their convenience. Loop's mobile app collects information that you actively provide to us, and we also automatically collect information through tracking technologies within the App (described below).

For example, we collect information through the app when you:

• Register an account and create a profile.
• Sign-in to your account.
• Search for a charger.
• Reserve or activate a charger.
• Buy a subscription, reload your balance, or pay for an individual use.
• View your transaction history.
• Update your profile or change settings within your account.
• Contact support or report an issue.

The categories of information you may provide to us through the App include:

• Contact Data, including your first and last name, email address, postal address, and phone number.
• Vehicle Data, including your vehicle make, model, connector type, year, and license plate.
• Account Credentials, including your username, password, and related account authentication information.
• Profile Settings, including you preferred language and notification settings.
• Billing Data, including information to process your payments to us through subscriptions or pay per use, such as your payment card number, expiration date, and security code. If paying for a product and/or service via a bank transfer, we may ask that you provide information to facilitate the transaction and verify your identity such as passport or National ID Card, a bank statement, or other information linking you to an address.
• Charger Station Preferences, including your favorite stations and search filters (such as public versus private stations, charger types, and connector types)

The categories of information we automatically collect through the App include:

• App Use Data, including data about features you use, pages you visit, the time of day you browse, and your referring and exiting pages.
• Device Data, including data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad ID.
• Location Data, including non-precise location data (such as location derived from an IP address or data that indicates a city or postal code level) and, with your consent, precise location data (such as latitude/longitude data).

The types of tracking technologies we use to automatically collect this information include:

• App Technologies, which are technologies included in our apps that are not browser-based like cookies and cannot be controlled by browser settings.
• Precise Location Technologies, which are technologies such as GPS, WiFi, and Bluetooth used to collect your precise location data. Precise location data may be used for purposes such as verifying your device’s location and showing you nearby Charging Stations based on that location.

We do not use tracking technologies within the app for Interest-based Advertising purposes, although we may use them for analytics and non-Interest-based Advertising purposes, such as contextual advertising.

C. Information Collected through Charging Stations.

When you set up an account through Loop's mobile app, we create a QR Code and internal ID associated with your account. In order to reserve or activate a Charging Station, you must scan your QR Code or share your internal ID with the Charging Station. When you do so, the Charging Station will have access to information you provided within the App, including your Contact Data, Vehicle Data, and Billing Data.

When you charge your vehicle, we automatically collect information about the charge. This Charging Data includes the name of the station, station location, charging session date, start time, end time, duration, energy dispensed, charging port identification number, total fees associated with each charging session, pricing policy applied, power cycle patterns, current, and voltage.

In addition, Charging Stations may be equipped with sensors that may collect information about your vehicle including your vehicle’s make and model.

D. Information from Other Sources.

We also collect information from other sources. The categories of sources from which we collect information include:

• Third party map integrations, such as Waze, Google Maps and Apple Maps, when you open their maps through our App.
• Third party login integrations, such as Apple and Google Sign-In, when you use their logins through our App.
• Social media platforms with which you interact.
• Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
• Publicly-available sources, including data in the public domain.

We disclose the information we collect in accordance with the practices described in this Privacy Policy. The categories of persons to whom we disclose information include:

• Service Providers and Contractors. We disclose information to service providers and contractors that process information on our behalf. Service providers and contractors assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, and technical support. To the extent required by law, we contractually prohibit our service providers and contractors from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use publicly available information (as that term is defined by applicable law) or information that does not identify you (including information that has been aggregated or de-identified as those terms are defined by applicable law) to the extent permitted by applicable law.
• Analytics and Advertising. We disclose information to vendors and other parties for analytics and advertising related purposes. These parties may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “Analytics and Advertising” section below.
• Affiliates. We disclose information to our affiliates and related entities, including where they act as our service providers or for their own internal purposes.
• Partners. We disclose information to our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities.
• Promotions. Our promotions may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion, we disclose information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
• Merger or Acquisition. We disclose information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
• Security and Compelled Disclosure. We disclose information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also disclose information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.
• Facilitating Requests. We disclose information where you direct us to disclose the information.
• Consent. We disclose information with notice to you and your consent.

Notwithstanding the above, we may disclose publicly available information (as that term is defined by applicable law) or information that does not identify you (including information that has been aggregated or de-identified as those terms are defined by applicable law) to the extent permitted by applicable law. For information on your rights and choices regarding how we disclose information about you, please see the “Your Rights and Choices” section below.

We offer parts of our Service through websites, platforms, and services operated or controlled by other parties. In addition, we integrate technologies operated or controlled by other parties into parts of our Service

Some examples include:

• Links. Our Service includes links that hyperlink to websites, platforms, and other services not operated or controlled by us.
• Integrations. We may include integrations within our App, such as those that allow you to log-in to your account through a third party service. If you choose to engage with such integrations, we may receive information from the third parties that you have authorized to disclose to us. Please note that the other parties may also independently collect information about you through the integrations.
• Brand Pages. We may offer our content through social media. Any information you provide to us when you engage with our content (such as through our brand pages) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Loop in a tweet or post), we may use your reference on or in connection with our Service.

Please note that when you interact with other parties, including when you leave our Service, those parties may independently collect information about you and solicit information from you. The information collected and stored by those parties remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

We use analytics services, such as Google Analytics, to help us understand how users access and use the Service. In addition, we work with agencies, advertisers, ad networks, and other technology services to place ads about our products and services on other websites and services. For example, we place ads through Google and Facebook that you may view on their platforms as well as on other websites and services.

As part of this process, we may incorporate tracking technologies into our own Service as well as into our ads displayed on other websites and services. Some of these tracking technologies on our Website and within our emails and advertisements may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-based Advertising”).

As indicated above, vendors and other parties may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

For further information on the types of tracking technologies we use on the Service and your rights and choices regarding analytics and Interest-based Advertising, please see the “Information Collected Automatically” and “Your Rights and Choices” sections.

In addition to the rights and choices below, you may have additional rights based on your jurisdiction. Please click the relevant link at the top of this Privacy Policy or visit the applicable section below for more information.

A. Account Management.

You may access, update, or delete certain information that you have provided to us through your account by visiting your account settings. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

B. Tracking Technology Management.

• Cookies. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
• Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
• App Technologies. You can stop all collection of information via our App by uninstalling the App. For Apple iOS, we will only receive access to your device’s Ad ID (known as an IDFA) if you provide consent. You can reset your device’s Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about your device.
• Precise Location Technologies. We will only receive access to your precise location data if you provide consent. You can stop all collection of precise location data through our App by uninstalling the App or withdrawing your consent through your device settings.

Please be aware that if you disable or remove tracking technologies some parts of the Service may not function correctly.

C. Analytics and Interest-Based Advertising Management.

Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/.

The companies we work with to provide you with Interest-based Advertising may be participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). To opt out of receiving Interest-based Advertising from the participating companies, please visit https://www.aboutads.info/choices and https://www.networkadvertising.org/choices/ for website opt outs and https://www.aboutads.info/appchoices for mobile opt outs. Note that opting out through these links only means that the selected participants should no longer deliver Interest-based Advertising to you, but does not mean that the participants will not process your information for Interest-based Advertising purposes or that you will no longer receive Interest-based Advertising from other companies.

Please note that the above opt outs only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of any opt outs offered by other entities.

D. Communications.

• E-mails. You can unsubscribe from receiving promotional emails by following the unsubscribe instructions at the bottom of the email, or emailing us at support@loopglobal.com with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt out of transactional messages.
• Push Notifications. If you have opted-in to receive push notification on your device, you can opt-out by adjusting your device settings or uninstalling our app.

Please note that your opt out is limited to the email address and device used and will not affect subsequent subscriptions.

The Service is not directed toward children under 13 years old, and we do not knowingly collect personal information (as that term is defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) from children. If you are a parent or guardian and believe we have collected personal information from children, please contact us at support@loopglobal.com. We will delete the personal information in accordance with COPPA.

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

If you have any questions about our data practices, or experience any difficulty accessing the information in this Privacy Policy, please contact us:

• By email: support@loopglobal.com
• By mail: 1700 E Walnut Ave., Fl #6 El Segundo, CA 90245

The California Consumer Privacy Act (“CCPA”), and its replacement the California Privacy Rights Act (“CPRA”), provide additional rights to California residents. This section addresses those rights and applies only to California residents. Any rights specifically relating to the CPRA shall not take effect until January 1, 2023.

A. Notice of Collection.

We have collected the following categories of personal information (as described in the CCPA/CPRA) in the past 12 months. For further details on the personal information we collect and how we obtain this information, please review the “Information Collection” section above.

• Identifiers, including name, postal address, email address, and online identifiers (such as IP address).
• Customer records, including phone number, billing address, and credit or debit card information.
• Commercial or transactions information, including records of products or services purchased, obtained, or considered.
• Internet activity, including browsing history, search history, and interactions with a website, email, application, or advertisement.
• Non-precise geolocation data, including location derived from an IP address.
• Professional, employment, or education-related information.
• Inferences drawn from any of the information identified in this section.

We collect and use this personal information for the business and commercial purposes set out in the “Use of Information” section above.

We disclose this personal information to the categories of persons set out in the “Disclosure of Information” section above.

We do not sell your personal information as that term is traditionally understood. However, some of our disclosures of personal information may be considered a “sale” or “share” as those terms are defined under the CCPA/CPRA. A “sale” is broadly defined under the CCPA/CPRA to include a disclosure for something of value, and a “share” is broadly defined under the CPRA to include a disclosure for cross-context behavioral advertising. We may collect, sell, or share the following categories of personal information for commercial purposes: identifiers, commercial or transactions information, internet activity, non-precise geolocation data, and inferences drawn. The categories of third parties to whom we may sell or share your personal information include, where applicable, vendors and other parties involved in cross-context behavioral advertising. For details about your rights regarding sales and shares, please see the “Right to Opt-Out” section below.

We do not knowingly sell or share the personal information of minors under 16 years old who are California residents.

B. Retention.

We retain each category of personal information, for the length of time that is reasonably necessary for the purpose for which it was collected, and as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

C. Right to Know, Correct, and Delete.

You have the right to know certain details about our data practices. In particular, you may request the following from us:

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information was collected;
• The categories of personal information about you we disclosed for a business purpose or sold or shared;
• The categories of persons to whom the personal information was disclosed for a business purpose or sold or shared;
• The business or commercial purpose for collecting or selling or sharing the personal information; and
• The specific pieces of personal information we have collected about you.

Unless you specify otherwise, the response we provide will cover the 12 month period preceding our receipt of the request. Starting with personal information collected on or after January 1, 2022, you may request that we disclose details beyond the 12-month period, and we shall do so unless doing so proves impossible or would involve a disproportionate effort.

In addition, you have the right to correct (effective January 1, 2023) or delete the personal information we have collected from you.

To exercise any of these rights, please email us at support@loopglobal.com or submit through our Online Form. If you have an account with us, we may require you to use the account to submit the request. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.

D. Right to Opt-Out.

To the extent we “sell” or “share” your personal information as those terms are defined under the CCPA/CPRA, you have the right to opt-out of the “sale” or “sharing” (effective January 1, 2023) of your personal information by us to third parties at any time. You may exercise this right through our form at Do Not Sell My Personal Information or by emailing us at support@loopglobal.com and specifying you wish to opt-out.

E. Authorized Agent.

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

F. Right to Non-Discrimination.

You have the right not to receive discriminatory treatment by us for the exercise of any your rights.

G. Shine the Light.

Customers who are residents of California may request (i) a list of the categories of personal information (as that term is defined by Shine the Light) disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please write us at the email or postal address set out in “Contact Us” above and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.