All FAQs (Helpie FAQ)

If you wish to delete your Loop App account, you have two options. First, you can log into the Loop app account, go to Settings, and select ''Delete My Account.'' This will guide you through the process directly within the app. Alternatively, you can navigate to the ''Delete Me'' page via the direct link in our app's listing in the Play Store or by visiting our website directly at https://loopglobal.com/

If you have some proposals and suggestions, we want to hear them! Please visit our Contact Us page on the Loop app or this website and reach out to our team today. We're committed to making our app intuitive, fast, and simple.

There are a few easy options. You can use a phone number, email address or Google Sign In (on Android devices).

Loop’s EV charging stations are compatible with all plug-in electric vehicles. Our level 2 charging stations are equipped with the SAE J1772 connector while the level 3 charging stations are equipped with the CHAdeMO & CCS connectors. Some vehicles may need an adaptor if it has a proprietary charge port. Please contact us if you are unsure if your car requires an adaptor.

Our users have a few options on how to start charging sessions. You can use the QR scanner in the Loop app to initiate the charging process, or you can use the "Search" section in our APP, find your station by address or name of the place and activate it. Additionally, you can use your personal RFID card to activate a charge.

Normally, all of our EV charging stations have QR codes on the front panel. If for some reason a QR code is not visible, you can use the "Search" section in our APP, find your station by address or name of the place, and activate it. Additionally, you can use your personal RFID card to activate a charge.   If you see such an issue please report it via the app "Support" section or on our website. You can also email support@loopglobal.com at any time to get in touch with our support team.

The status of all Loop chargers is clearly marked within the Loop app. Simply use the "Search" section in the application to find your station; under "Stations", you should see the text: "Open" or "Busy". If you see such an issue please report it via the app "Support" section or on our website. You can also email support@loopglobal.com at any time to get in touch with our support team.

Rates vary depending on the station. Some private stations will have reduced rates, while others may charge slightly more depending on electricity costs. Drivers can check all rates on the mobile app. We guarantee any rates being offered to the customer will be completely transparent ahead of any charging session.

For public stations, you’ll just need to have enough credit balance in your Loop account before starting the charge session. If the charging station is part of a private network, you may be asked to subscribe before being allowed to use that particular charging station. Not all private stations are subscription based, as Loop also has a simple Pay-Per-Use Access price structure. We guarantee any rates being offered to the customer will be absolutely transparent ahead of any charging session.

You can add a credit or debit card to the "Payment Information" section ahead of any car charging session. You can store multiple cards, update card numbers, or delete payment methods you no longer need.

Open your Loop app and navigate to the "Credit balance" section, then "Payment information". You can add your preferred payment card and then select "Reload balance". You can choose to reload or add credit amounts greater than $1. Drivers will be able to view their balance on the "Loop Wallet" section.

For custom order requests and related questions please email sales@loopglobal.com

Yes, If you experience any issue or need immediate assistance, please call us at +1 (888) 385 66 71.

You should open the Loop app on your mobile device and an account already set up. If you are at a "public" charging station, please scan the QR code by our app or find this station in the "Search" section of the Loop application. After that, you will be able to activate the charging session. If you are at a "private" charging station, you will need to pay for the subscription as required by the site host.

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